May 2012




New IVR Patient Contact Solution


Fastrack has partnered with CMB Solutions, developers of the industry’s leading automated IVR patient contact system. Fastrack selected CMB based on feedback from providers that use the system, reporting consistent, demonstrable and repeatable benefits in both revenue creation and compliance enhancement.


CMB Solutions Inc, provides an “Automated Patient Contact System” for the Home Care industry, utilizing Electronic Voice Messaging, Live Phone Technology and emails to provide affordable and efficient solutions for its' customers.  They offer pre-built platforms for service calls, DME inpatient care checks (rerent calls) and reorder of recurring prescriptions. Each of these platforms can be customized to meet individual needs and are affordable for any size provider. CMB fully manages all its' systems so the provider can concentrate on their core business.  The Fastrack-CMB integration means data flows seamlessly between the two systems.


Increase Revenue


More than half of the patients that complete the automated reorder survey order new supplies. By instituting the CMB replenishment program you can experience explosive revenue growth. Your existing
patients are one of your greatest sources of revenue. CMB provides a replenishment program for any replaceable supply that produces consistent orders. Did you know that spending just $5 a year per CPAP patient using our system can produce a return of over $125?


The Need for Patient Contact


Patient contact and retention services play an extremely important role in the Durable Medical Equipment (DME) Industry. Recently, there have been legislative changes that require constant patient communication initiated by DME providers. This ensures that the patients are in fact utilizing their medical equipment.  It is extremely difficult to initiate patient contact with merely human resources. Many providers struggle with contacting hundreds (or even thousands) of patients on a monthly basis.


CMB Solutions specializes in automated patient contact to create revenue and enhance compliance for DMEs.  In the time it takes to reach out to a handful of clients through contacts placed at your DME, it will take the CMB IVR Automated Patient Contact System a fraction of the time to deliver desired results.


CMB-Fastrack IVR Solution can:


ENHANCE compliance through equipment use and inpatient care checks. Protect your revenue with CMB be regularly checking on your patients use of equipment and inpatient care status. CMB can also provide quality control surveys.


DEVELOP new revenue sources with Marketing. Cross promote additional product lines related to your patient's diagnosis easily and efficiently through email. Launch newsletters and patient education pieces easily and affordably.


CMB Dashboard provides real-time status of compaigns


Email - Relational Sales and Marketing


CMB Solutions uses an email patient contact system to conduct surveys for replenishment of supplies for your active patient population and Relational Marketing & Sales is integrated into these replenishment contacts at no extra cost to you.


Contact CMB Solutions at 1-866-326-9229 or for a no cost evaluation.



Fastrack Offers Free WebEx Classes


Fastrack is pleased to make available the following free recorded WebEx sessions. These sessions are an excellent way to learn more about key features in the Fastrack system that can help improve your organizations efficiency and productivity. 

To access the sessions go to, click on the Clients tab and On-Line Training. This will bring you to the WebEx training center. Go to “Recorded Sessions” on the left side of the screen, click on and locate the class below you wish to view. When prompted enter the password below.



(passwords are case sensitive)

HME System Overview

Custom Forms

Wireless Warehouse

Advanced Document Management


Business Intelligence

Fastrack MDI (Master Death Index)













  Fastrack News




*  New IVR Patient

Contact Solution


*  Fastrack Offers Free

WebEx Classes







Fastrack MDI Update


On average 23% of
patients in client
databases are deceased!
Eliminating these names
from look-up screens
improves the efficiency
of your system, eliminating
inappropriate billing
and alerts you to pick-up
your equipment.

To learn more about
Fastrack MDI

Click Here!


* Now includes

check  on patients

date of birth


Fastrack Medicare Gateway


The most efficient way to submit claims, check eligibility, CSI and

Same & Similar Status!




Reduce operating costs by

outsourcing your billing.  Fastrack

Billing Service will save you money

by lowering operating costs.

Contact Amy Lawson @


or by email:




Improve Collections with the

Fastrack – AR Allegiance program

Contact Bruce @ 913-338-4790

or by email:



Contact Information


You may contact us:


By writing to us at:
Fastrack Healthcare Systems, Inc.
255 Executive Drive
Plainview, NY 11803


By Telephone/Fax:
Local Phone #: 516-349-9136
General Phone #: 800-520-2325
General Fax #: 516-349-8875


By Email: