On-Line Purchasing

Order from vendors without the time consuming phone calls or faxes. Order on-line from Invacare Supply Group, Medline, Gulf South, McKesson, First Choice, Independence Medical and other wholesalers and manufacturers.

Networking Web Portal

Now your business partners can securely access and enter data via the web. Physicians can complete CMNs on-line. Referral sources can enter new patients. Sales Reps and clients can enter orders, virtually eliminating the need to enter data in the office.

Internet StoreFront

The Fastrack StoreFront offers providers a full solution to create a professional Internet presence to start generating additional revenue, accept insurance, credit and debit cards, Paypal and more. Orders and client information flow directly into the Fastrack System.

Available Standalone or
Integrated with Fastrack!

Client Satisfaction Survey

In an effort to continually evaluate and address the quality of our services, products and offerings throughout the Fastrack organization, we are conducting a survey of our clients regarding their overall experience with the Fastrack product and staff. Please take a moment to fill out the following survey so that we can better support you and your business. Please only answer sections that apply to your direct experience with Fastrack.

What Fastrack Products do you utilize? (check all that apply)
HME SQL HME Paradox Infusion Pharmacy HomeCare ASP Hosting Client

Which optional modules do you currently have?

Pre-Admission Intake	Employee/Patient Scheduling	Fax	Point of Care
A/R Collection	Warehouse Management	Dashboard	Point of Sale
Purchase Orders	Routing & Dispatching	Document Manager	Equipment Maintenance
Business Intelligence	Emdeon/WebMD	Online Adjudication	Clinical Portal
Web StoreFront	ZirMed	Baxa TPN Calculator	iFast

Please rate the following using this scale: (5=Extremely Satisfied, 4=Very Satisfied, 3=Moderately Satisfied, 2=Somewhat Unsatisfied, 1=Very Unsatisfied)

Overall, how satisfied are you with Fastrack's software?
5     4     3     2   1

How would you describe your level of satisfaction with the the professionalism of the Fastrack Sales staff?
5     4     3     2   1

What is your level of satisfaction with our efforts to deliver "state of the art" solutions?
5     4     3     2   1

How long have you been a Fastrack client?
Less than 1yr   1 - 3 yrs 3 - 5 yrs   6 - 10 yrs More than 10 yrs

In your opinion, for what reasons does your business use Fastrack's software? (check all that apply)
Product/Services address our business needs
Improve efficiency of our business
Great value for the solutions provided
Superior customer service reputation
Industry expertise
Market presence (industry leader)
Decrease costs for our business (save money)
Increase revenues of our business
Improve cash flow
Feature/functionality of the product/service
Enable us to focus on our core business
Recommended by colleague
Other

Value

Compared to alternative products/services in the market that I am aware of, Fastrack delivers superior value.
5 4 3 2 1

Fastrack's products/services help increase the revenues of my business.
5 4 3 2 1

Support & Issue Resolution - Customer Support

I am able to reach the Fastrack support team in an acceptable amount of time when I have an issue.
5     4     3     2   1

I am kept informed and/or am satisfied with the ability I have to determine the progress of an open issue Fastrack is working on for me.
5     4     3     2   1

Once I have contacted Fastrack, I am satisfied with the amount of time it takes to resolve my issue.
5     4     3     2   1

Issue(s) were resolved to my satisfaction.
5     4     3     2   1

The support staff have the expertise and knowledge necessary to resolve my issue.
5     4     3     2   1

Implementation & Training

Ability to schedule training around your requirements?
5     4     3     2   1

Knowledge of the Implementation Specialists?
5     4     3     2   1

Effectiveness of Training?
5     4     3     2   1

Ability to provide answers to most questions?
5     4     3     2   1

Level of confidence that your staff knows the necessary steps to operate the Fastrack program?
5     4     3     2   1

Follow up after training session?
5     4     3     2   1

If you have utilized the WebEx Internet Training, how satisfied are you with the sessions?
5     4     3     2   1

Computer Services (Assistance with Software Installation/Hardware related issues)

Was the staff helpful in supporting the installation of the software?
5     4     3     2   1

Response time on your software installation and hardware issues?
5     4     3     2   1

If a call back is required, does it occur in a reasonable time frame?
5     4     3     2   1

Ability to provide answers regarding your software installation and hardware issues?
5     4     3     2   1

Knowledge of staff?
5     4     3     2   1

Technology & Product/Service Offering

Fastrack provides most if not all the functionality I need to do my job.
5     4     3     2   1

Fastrack's products/services are easy to use.
5     4     3     2   1

I am satisfied with the communication I receive related to product.
5     4     3     2   1

Comments

Please provide us with any additional feedback. If there are any areas where you feel our products or services require improvement, you wish to highlight a positive experience, or you have any general comments, your input is sincerely appreciated.

Are you willing to be a reference for Fastrack Healthcare Systems?
Yes No Host On-site visits Accept telephone calls

About your company (Would you mind telling us a little about your company) *This information will be kept confidential.
Hospital Owned Independent Franchise Public Co.
Annual Revenue $
# of Employees

Business Line(s)

HME	IV	HomeCare Agency
Hospice	Respiratory	Retail

Major Payor Sources:

% Medicare

% Medicaid

% Insurance

% Retail

Would you like to relay a particular benefit that you have derived from the use of Fastrack?

What product did you use before Fastrack?
(please specify)

Which publications do you read:

HME News	Infusion	Homecare	Home Health Products
Dealer Provider/HME Today	Success	Caring	Other (please specify)

Which shows do you attend:

Medtrade Fall	Medtrade Spring	NHIA	NAHC
HIMSS	ASHP	Other (please specify)

Do you have a need to be contacted by Fastrack?
No
Yes, I have a product/service issue which requires attention.
Yes, I would like to be contacted to discuss additional solutions available from Fastrack.

Do you belong to a GPO/Buying Group?

MedGroup	VGM	Essentially Women
Other (please specify)

Do you belong to a trade association?

American Assoc. for HomeCare	NAIMES	NHIA
ASHP	HIMSS	NAHC
State Association	Other (please specify)

Company Name:
Your Name:
Your Title:
Phone:
Email: